Toyota Rav 4
Included in the price
- Theft Protection
- Collision Damage Waiver
When you pick the car up, you'll need:
- Passport or national ID card
- Driving licence
- Credit card
All drivers must be aged between 23 and 70 with atleast 5 years driving experience.
If the car's bodywork gets damaged, you’re covered by the Collision Damage Waiver. This means that the most you'll pay towards repairs is the damage excess.
This cover is only valid if you stick to the terms of the rental agreement. It doesn't cover other parts of the car (e.g. windows, wheels, interior or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).
At pick-up, the main driver will leave a refundable security deposit on their credit card. Cash and debit cards are not accepted. The counter staff will confirm how much this will be.
Note: This company will not accept prepaid, recharge or virtual credit cards - or any card on which the relevant characters are not raised (embossed).
When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.
Your rental includes unlimited free kilometre if the rental is above a week. Any rental below 7 days is limited to 200kms a day and extra charge is applicable.
Insurance, Covers and Waivers
Collision Damage Waiver (CDW)
If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g... glass, wheels, interior, roof or undercarriage), or charges (e.g.. for towing or off-road time), or anything in the car (e.g.. child seats, GPS devices or personal belongings).
Third-Party Liability (TPL)
This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.
Theft Protection (TP)
If the car is stolen, the most you’ll pay towards replacement costs covered by the policy is the theft excess. This cover is only valid if you stick to the terms of the rental agreement.
Personal Accident Insurance (PAI)
In the event of an accident, this insurance covers medical and legal costs for injuries which are covered by the policy, including death and loss of limb(s). This cover is only valid if you stick to the terms of the rental agreement.
Included at no extra cost
Emergency Roadside Assistance
Premium Location Surcharge
Mileage / Kilometers
Your rental includes unlimited free kilometers for one week rental and limited to 200kms a day for rentals which are less than 7 days.
Changing the length of your rental can affect how many kilometers you can drive for free. It can also affect how much you will pay for each additional kilometer.
Not Included in the Rental Price
This section shows charges that you’ll pay at the counter because of where you're picking your car up, who's driving, and where you go during your rental.
This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions.
You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.
After your rental
If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, we will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.
If you arrange to pick the car up in one location and drop it off in another, Unicorn will charge a one-way fee to cover the cost of returning the car to the original location.
Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty'.
If any of the following apply, the counter staff will charge you extra when you pick your car up – or when you drop it off:
Unicorn will charge you if the car needs more than a reasonable amount of cleaning after your rental.
What you need at pick-up
Acceptable forms of payment
You are required to have a Credit Card for this booking.
The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter.
Cash and Debit cards are not accepted.
Accepted Credit Cards
This company will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).
Visa Danker cards are not accepted.
We do not accept Chinese UnionPay credit cards. Please check the UnionPay website for details.
When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.
All drivers must have held their driving licence for at least 5 years.
For drivers whose national licence has a photocard licence and a secondary paper counterpart licence, both parts will be required when collecting the vehicle.
Forms of Identification
A passport or identity card is required.
Rental Voucher / eVoucher
When you pick your car up, the counter staff will need to see your voucher, which you receive when your booking is confirmed.
Your voucher proves that the car is booked in the main driver’s name.
At pick-up, Unicorn will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, we may not allow the car to be picked up, or may charge again for the rental.
Minimum age limit for this car is 23.
Maximum age limit for this car is 70.
Unicorn's age-related charges and restrictions will apply to all additional drivers.
Flight Details – If you are arriving by plane, please tell us your flight number so we can pass it on to your Driver (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car. We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in touch with your airline to ask about compensation.
Deposits, Excess and Cover
Deposit / Excess
Unicorn will require a security deposit of US$ 1,000.00 when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.
The car has a damage excess ranging between US$ 1,653.00 - US$ 3,500.00 including tax depending on the vehicle model.
The car has a theft excess of US$ 3,500.00 including tax.
Due to fluctuating foreign exchange rates and other possible banking charges, Unicorn Rent A Car Limited cannot be held responsible for any difference between the amount paid and the amount refunded.
Unicorn Rent A Car Limited Cover
If you purchase Unicorn Rent A Car Limited's Full Protection waiver product before you pick the car up, we will waive your liability (and refund you) for:
charges for damage to the rental car’s exterior or mechanical components, including:
bodywork, roof, undercarriage
windscreen, windows, mirrors
wheels, tyres, hubcaps
engine, clutch, battery
‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
roadside assistance charges resulting from a breakdown or accident
charges directly related to locking yourself out of the rental car or losing its key(s)
the amount Unicorn charges as a result of claiming on the car’s Theft Protection policy
Our administration fees related to any of these points
Unicorn Rent A Car Limited Full Protection waiver product will not waive liability in respect of:
repairs, roadside assistance or other services not approved by the us
cleaning charges or damage to the car’s interior (unless caused by a collision)
damage to / loss of child seats, GPS devices or other ‘extra equipment’.
All drivers must abide by the terms of the rental agreement: our Full Protection waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol.
If you purchase our Full Protection waiver product,Unicorn may still block your credit card with a deposit when you pick your car up, to cover potential damage to or loss of the rental car – but our Full Protection waiver product means that we have waived your liability to pay for the charges detailed here and we will refund the sum withheld from the deposit to cover these charges, subject to the terms described here.
If you buy Full Protection, you will receive the policy documentation by email.
If you purchase any of the Unicorn Rent A Car Limited products to protect your excess during your rental, you will be receiving the benefits of the product; therefore we are not able to issue a refund if you do not make a claim.
Optional Covers and Waivers available at counter
Super Collision Damage Waiver (SCDW) reduces the driver’s liability in the event that the rental car is damaged, limiting their legal obligation to pay for repairing or replacing the car, subject to the terms of the rental agreement.
Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’ – and in many cases, this excess is set at zero, meaning the driver’s liability is waived entirely.
This protection applies to all authorised drivers of the rental car.
When you pick your car up, the counter staff may offer to sell you additional products in relation to your excess or deposit. If you have bought Full Protection, you do not need to buy them. However, our company’s products might provide additional benefits: for example, an advanced level of service. If you decide you want these benefits, you may choose to buy their product(s) as well.
Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits.
Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the Unicorn Rent A Car, such as child seats and GPS devices.
Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).
Please make sure that you read the terms and conditions you receive when you sign the agreement at pick-up, to find out more about the policy’s exclusions and limits.
Damage to the car will be charged for by Unicorn Rent A Car Limited after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.
An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.
Fuel Policy Options
Full to Full
If you return your car with less fuel than it had when you picked it up,Unicorn will keep some or all of your deposit to cover the missing fuel. This will cost you more than you would pay to refill the tank yourself. As well as the cost of the fuel itself, you will pay a non-refundable fuel service charge of US$ 23.20 including tax.
Extra Services (Payable at Counter)
Cross-Border and Boundary rules
Please note that cross-border travel is not allowed at the moment.
Deliveries and Collections
If requested in advance, Unicorn Rent A Car Limited may agree to deliver the car at the start of the rental. The cost will be catered for on signing the rental agreement.
The cost of this service will be confirmed after you have made the booking.
Taxes & Fees
Any additional services will be subject to any applicable sales taxes and location fees.
Extra Equipment (Payable at Counter)
Pay local extras equipment
Additional extras should be requested at the time of booking, and paid for at the time of pick-up. Please note that we cannot guarantee their availability - and that prices are may be subject to change.
Extra Equipment Conditions
Additional extras will be subject to any applicable sales taxes and location taxes.
Customers requiring extra equipment may have to leave a deposit at the counter.
The cost to add an additional driver is US$ 50.00 including tax, per day.
The Unicorn Rent A Car Limited's age-related charges and restrictions will apply to all additional drivers.
To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up.
In particular, please make sure you know what documents and other paperwork you must take with you (e.g.. driving licence, forms of identification, and payment cards) and what you’ll need to pay for at the counter. If you don’t have everything you need, Unicorn Rent A Car Limited may not let you pick the car up.
By making this booking, you are confirming that you have read and accept our Terms & Conditions.
When you pick your car up, Unicorn Rent A Car Limited will need you to sign a rental agreement. Please make sure you read it carefully – and if anything is not clear, discuss it with us before you sign.
If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the us. If you are not satisfied with their response, please visit our Contact Us page and tell us about it.
If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website.
If you are having any problems with your hire car, please get in touch with us.
If you need any other support during your rental, please contact us.
Information Regarding Exchange Rates and Fees
Please note that we cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.
Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call us immediately and report it to the nearest police station within 48hours. We must give authority for repairs or replacement of cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from our counter will be required.
Roadside Assistance - We will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
Flight Details – If you are arriving by plane, please tell us your flight number so we can pass it on to your rental company (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car. To add it to a booking you've already made, click ‘Manage booking’ at the top of the page. Please make sure you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. We cannot be held responsible if a problem with your flight stops you picking up your car. You may decide to get in touch with your airline to ask about compensation.
At pick-up, the customer may choose to take a different car, rather than the one reserved for them.
If they do, we may be charge an additional premium, even if the new car is smaller than their original choice.
If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.
Cancellations, No Shows & Amendments
A ‘No-show’ is when you:
wish to cancel but don’t tell us before your rental is due to start, or
fail to pick the car up at the arranged time and date, or
fail to provide the documentation that’s required to pick the car up, or
fail to provide a credit card in the main driver’s name with enough available funds on it.
In all of these cases, you’ll receive no refund of the money you’ve paid.
Unicorn Rent A Car Limted reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.
Amendments (changes to your booking)
You can make changes to your booking any time before you’re due to pick the car up.
If you need to change something when your pick-up time is less than 48 hours away, please call us instead.
There is no fee for changing your booking which is less than 2 weeks from the start date, but any changes you make may affect the rental price.
The price is based on the pick-up and drop-off times that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused days.
Company Registration Details
Unicorn Rent A Car Limited, registered office at 66 Muthithi Road, Westlands, Nairobi, Kenya